Chatchaya Spa · Guest Reviews
From our guests
Real people, real results. See what our guests say about their experience at Chatchaya Spa.
"As always, great service. Fabulous massage. I always leave feeling completely restored."
"Nok did a beautiful, very relaxing Japanese Head Spa. It was superb — I would highly recommend to everyone."
"The best back massage from Tak. I am a new person! I'll be recommending Chatchaya Spa to everyone."
"It was a wonderful birthday gift — exceptional service and a beautiful, calming space."
"Really great experience. Nok was so attentive, thorough and friendly. I felt very safe in her hands. Booked a follow-up immediately after."
"Nok has a gift! That has to be the best massage I've ever had! So relaxing and managed to get every knot in the shoulders."
"Incredible! All my life stresses melted away. Thoroughly enjoyed my Japanese head massage. Thank you!"
"Excellent! I had a full body massage after a two day cycle trip over the mountains and this was just what I needed. The atmosphere was very relaxing."
"Perfect. Na is a highly skilled professional and I floated out of there."
"Can highly recommend the Japanese head spa — it was an amazingly relaxing experience and worth every penny."
"A wonderful Thai foot, head, neck and shoulder massage with Lily. What a fabulous treatment, I feel so relaxed!"
"Excellent massage in a lovely, relaxing environment, highly professional and therapeutic. I will definitely return."
"As always, great service. Fabulous massage. I always leave feeling completely restored."
"Nok did a beautiful, very relaxing Japanese Head Spa. It was superb — I would highly recommend to everyone."
"The best back massage from Tak. I am a new person! I'll be recommending Chatchaya Spa to everyone."
"It was a wonderful birthday gift — exceptional service and a beautiful, calming space."
"Really great experience. Nok was so attentive, thorough and friendly. I felt very safe in her hands. Booked a follow-up immediately after."
"Nok has a gift! That has to be the best massage I've ever had! So relaxing and managed to get every knot in the shoulders."
"Incredible! All my life stresses melted away. Thoroughly enjoyed my Japanese head massage. Thank you!"
"Excellent! I had a full body massage after a two day cycle trip over the mountains and this was just what I needed. The atmosphere was very relaxing."
"Perfect. Na is a highly skilled professional and I floated out of there."
"Can highly recommend the Japanese head spa — it was an amazingly relaxing experience and worth every penny."
"A wonderful Thai foot, head, neck and shoulder massage with Lily. What a fabulous treatment, I feel so relaxed!"
"Excellent massage in a lovely, relaxing environment, highly professional and therapeutic. I will definitely return."
"As always, great service. Fabulous massage. I always leave feeling completely restored."
"Nok did a beautiful, very relaxing Japanese Head Spa. It was superb — I would highly recommend to everyone."
"The best back massage from Tak. I am a new person! I'll be recommending Chatchaya Spa to everyone."
"It was a wonderful birthday gift — exceptional service and a beautiful, calming space."
"Really great experience. Nok was so attentive, thorough and friendly. I felt very safe in her hands. Booked a follow-up immediately after."
"Nok has a gift! That has to be the best massage I've ever had! So relaxing and managed to get every knot in the shoulders."
"Incredible! All my life stresses melted away. Thoroughly enjoyed my Japanese head massage. Thank you!"
"Excellent! I had a full body massage after a two day cycle trip over the mountains and this was just what I needed. The atmosphere was very relaxing."
"Perfect. Na is a highly skilled professional and I floated out of there."
"Can highly recommend the Japanese head spa — it was an amazingly relaxing experience and worth every penny."
"A wonderful Thai foot, head, neck and shoulder massage with Lily. What a fabulous treatment, I feel so relaxed!"
"Excellent massage in a lovely, relaxing environment, highly professional and therapeutic. I will definitely return."
"As always, great service. Fabulous massage. I always leave feeling completely restored."
"Nok did a beautiful, very relaxing Japanese Head Spa. It was superb — I would highly recommend to everyone."
"The best back massage from Tak. I am a new person! I'll be recommending Chatchaya Spa to everyone."
"It was a wonderful birthday gift — exceptional service and a beautiful, calming space."
"Really great experience. Nok was so attentive, thorough and friendly. I felt very safe in her hands. Booked a follow-up immediately after."
"Nok has a gift! That has to be the best massage I've ever had! So relaxing and managed to get every knot in the shoulders."
"Since the spa opened I've been a regular customer, love this place. Staff are lovely, all the treatments I've tried have been amazing — and I love that you get a herbal tea after."
See all 600+ reviews on Fresha
Verified reviews from real guests — book with confidence.
Google Reviews
What our guests are saying on Google
"All the staff know their craft and are always friendly and welcoming. Will be back!"
"I visited the spa for the first time today. I had been suffering for a while with upper back and shoulder pain…"
"Tak was amazing. She went above and beyond — I had a neck, back and shoulders massage booked but she also gave my arms and head a massage too. She used the perfect pressure to get my knots out and I will definitely be returning!"
"Since the spa opened I've been a regular customer, love this place. Staff are lovely, all the treatments I've tried have been amazing — and love that you get a herbal tea after."
"I had a back and shoulder massage from Tak — the first massage I have ever had. I had been suffering from a trapped nerve for months. It was absolutely amazing. The place itself was beautiful. I will be a regular visitor."
"Best massage I've ever had! So relaxing and the wide heated beds make such a difference! Loved it, and can't wait to rebook!"
"Had a Japanese Head Spa treatment — the staff were very friendly on arrival. The treatment felt amazing. All the products were very nutritional for my scalp and hair. Still till today my hair feels amazing and silky. Highly recommend."
"We both attended today for a Swedish Massage. Amazing experience from start to finish, very attentive and just what we needed! Highly recommend."
"What a fantastic massage — has made a big difference to a tired and tight back. Highly recommend."
"Beautiful new salon in Penarth — highly recommend. I had a fabulous deep tissue massage with Amy who worked out all the knots in my frazzled body. Amy was absolutely wonderful and I am very grateful."
"Best deep tissue massage for a long time!"
"Best Spa in Penarth, Cardiff. Very professional. Highly recommended!"
"All the staff know their craft and are always friendly and welcoming. Will be back!"
"I visited the spa for the first time today. I had been suffering for a while with upper back and shoulder pain — Nok was wonderful, and I left feeling so much better."
"Tak was amazing. She went above and beyond — I had a neck, back and shoulders massage booked but she also gave my arms and head a massage too."
"Since the spa opened I've been a regular customer, love this place. Staff are lovely and all the treatments have been amazing."
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Frequently asked questions
Chatchaya Spa holds a 5.0-star rating on Fresha, drawn from over 600 verified guest reviews submitted by people who have actually attended a treatment. The spa is consistently praised for treatment quality, therapist skill and the calm atmosphere of its three-floor space in Penarth.
Guests consistently describe their treatments using phrases like ‘best massage I’ve ever had’, ‘completely restored’ and ‘I floated out of there’. Therapists are frequently praised by name — Tak, Nok, Lily, Amy and Na all appear in recent reviews. Recurring themes also include the calming three-floor space and the herbal tea served after each treatment. Several guests describe themselves as regulars who rebooked immediately after their visit.
Verified guest feedback strongly suggests yes — Chatchaya Spa holds a 5.0-star rating across more than 600 Fresha reviews. Recent reviewers describe their treatments as the best massage they’ve ever had, with several first-time visitors saying they immediately rebooked. The Japanese Head Spa, deep tissue work and back & shoulder massages stand out most across current reviews.
The Japanese Head Spa draws the most distinctive praise — guests describe it as ‘amazingly relaxing’, ‘beautiful’ and ‘worth every penny’. Back & shoulder and deep tissue massages with therapists like Tak and Amy are also frequently singled out, alongside Thai foot, neck and shoulder combinations with Lily. Reviewers regularly mention the herbal tea served after their treatment as a thoughtful finishing touch.
First-time guests often choose a back & shoulder or full body massage as an introduction — one recent first-time visitor described their session as ‘absolutely amazing’ and immediately said they would be a regular. If you want something more distinctive to Chatchaya, the Japanese Head Spa is one of only a handful available in Wales and is consistently described as deeply relaxing. Your therapist will tailor any treatment to your needs on the day, so just share what you’re hoping for when you book.
Chatchaya Spa is led by founders Chanya and Ann, who built the Beauty Box group on a foundation of authentic Thai treatments and skilled hands-on care. The team blends longstanding therapists with recently qualified specialists — senior therapists Tak, Nok, Kaan, Amy and Aranya bring many years of combined experience, while Lily and Na are among the most recently qualified, with Dow the most recent addition to the team. All are VTCT-certified, as required for professional practice in the UK, and trained in Thai massage, holistic therapies and the Japanese Head Spa.
Yes — every review on the Fresha booking page is submitted only by guests who have actually attended a treatment, which is how Fresha enforces verified ratings. Additional reviews can be read on Chatchaya Spa’s Google Business Profile, where guests leave first-hand feedback after their visits.
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